FAQs
When will my order be dispatched?
We aim to dispatch all orders within 5-7 working days (if not sooner). If you need your order before then, please do get in contact with us before placing your order.
Who will deliver my parcel/when can I expect it?
All orders are shipped via Royal Mail - 2nd class as standard or 48 hour tracked if selected. We offer a standard flat rate of £2.99 on all orders, tracked postage is £3.40.
If you select standard shipping, your order can take up to 10 working days to arrive (this does not include weekends or bank holidays). If you select 48 hour tracked your parcel should arrive with you in 48 business hours once it has been dispatched.
Do you ship internationally?
Shipping is currently available to the UK, USA, Canada and selected parts of Europe.
Unfortunately we do not ship to Asia or Australia at the moment. This is something we're looking into for the future.
Do you accept returns/refunds/exchanges?
Yes we do! Please refer to the refund policy located at the bottom section of the website for all information regarding returns/refunds and exchanges.
Please note that if you select standard shipping at checkout, and your parcel goes missing, your refund will take slightly longer to process. Therefore, we always recommend selecting tracked shipping for your order.
*Please note we do not accept returns on Sticker Club. If you cancel after payment has been taken, your cancellation will take effect the following month*
How can I get my small business stocked on your website?
We are always on the lookout for new businesses to stock on our website. If you'd like to be considered, then please send us an email at info@oliveandmabel.co.uk - Please attach any line sheets or wholesale catalogues and any information on minimum order quantities.
*Please note that whilst we'd love to stock every small business out there, we are a small business ourself and at this time it is not possible to stock everyone who may contact us. Don't be upset if we don't decide to stock you immediately - you'll still be on our list for the future*
How long will your clearance section run?
Our clearance section will run until further notice. All items purchased from the clearance section are final sale and cannot be returned or refunded. These products are heavily discounted as they are being discontinued from Olive & Mabel and will no longer be sold on our website.
Updated 01/04/24
Still need some help? Contact us
If your question hasn't been answered above and you are still unsure, please fill in the contact form and we will get back to you within 1-2 working days. Don't worry about including your phone number, we wont call you :)